Digital Gold India Private Limited (the "Company") provides a sell price quote on the platform app. You can choose to sell any amount starting with a minimum of Re. 1 to a maximum of the amount of gold that you own. The sell quote may be temporarily unavailable in the unlikely event of a disruption in the bullion market.
SafeGold will publish a live buy-sell quote for you which will be derived from the wholesale bullion market plus a commission to cover operating costs. The actual purchase price paid by you will always be transparently published so that you have a chance to compare with all other sources before entering into a transaction.
If your email address has been provided, an invoice shall be emailed to you as an attachment after each successful transaction. It is also available on the platform, by clicking on the invoice button.
An online statement will be available at all times on the platform.
You can store your gold with SafeGold for a period of 7 years from the date of purchase. The custody shall be without charge for the first 24 months, and thereafter, will continue to be stored by SafeGold for a nominal fee to cover storage costs. You will be intimated in advance of being charged the fee, and will have the option to sell or request delivery of your gold at all times.
No, there is no lock-in period from the date of purchase. You can choose to sell any amount of gold at the live sell price starting with minimum of Re. 1/- to maximum of the amount of gold that you own.
No, you cannot have a joint account for SafeGold.
No, you cannot cancel the order once it has been successfully placed on the platform.
In the event of your death, if specifically allowed by SafeGold subject to the required due diligence, the title to your Gold lying in the vault and your account shall transfer to your legal heir.
We will always endeavour to provide you with immediate access to your gold. If, however, your account has been suspended for any reason, we would request you to get in touch with the platform’s customer service centre, in order to reactivate your account and access your gold once again. Customers may get in touch with our customer service centre as a secondary recourse.
You can request delivery for all or part of your gold holding, starting from 0.5 gm, and multiples thereof. You can select the quantity and denomination of the gold you wish to withdraw from the available options of coins. Each coin will have different making charges, based on the weight and design of the coin. You must confirm the transaction by paying the additional making and delivery charge. The coins will be delivered at your notified address by a logistics provider arranged by SafeGold, and you will receive a confirmation on your registered mobile number. The delivery can be tracked at any time by logging into the platform.
Yes. you can enter a different address; however, verification of the address change request shall be subject to the platform’s norms. In the event that the new delivery pin code does not fall in our serviceable area, you may have to enter different address.
No, your address on the delivery request, once accepted on the platform, cannot be changed.
Once you place a delivery request, you must accept the delivery made to you. It cannot be cancelled or delivered at a later point in time.
Yes, you will be required to pay the minting/ making charges, delivery charges and applicable taxes. All coins are independently assayed to certify purity and delivered in tamper proof packaging. Charges are as per the table below:
| Coin Weight (gms) | Minting Charge (₹) |
|---|---|
| 0.5 | 319 |
| 1 | 360 |
| 2 | 410 |
| 5 | 510 |
| 10 | 699 |
| 20 | 899 |
No, only you can request for the delivery of physical coins from your SafeGold balance. However, in the event of your death, your legal heir will be able to collect the gold coins by showing their proof of identity of along with the original / notarized copy of the death certificate and proof that the person is your legal heir.
All our coins are hallmarked to certify purity and delivered in tamper proof packaging and are dispatched directly from our premises. The coins are also insured through transit, and checked before delivery to avoid any risk of fraud. However, in case of any discrepancy, please get in touch with our customer service centre.
At the time of deactivation, you will be offered the option to withdraw your SafeGold balance or request for delivery of your gold.
SafeGold is neither a Collective Investment Scheme nor a Deposit. Thus, this plan doesn’t fall under the purview of SEBI or RBI, and there is no regulator for this product offering. To ensure that your interest is of foremost importance, a Security Trustee has been appointed for SafeGold. For any grievances specifically in relation to your gold purchase and related transactions, you can approach the Security Trustee.
Please raise a ticket or get in touch with the platform's customer service centre, and well respond to any queries you have on your gold account. The platform is available to provide the first level of support and SafeGold shall be available to address any questions/issues that may be escalated.
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